Delivery

Most of what we sell, from small parts to complete saunas, comes direct from the manufacturer or distributor, so delivery is arranged for each order.

Last updated 22 October 2026.

Where we deliver

We deliver to Northern Ireland, the Republic of Ireland, Great Britain and the Isle of Man. Some very large items, such as outdoor saunas, panel pools and plant room packages, may have limits on where they can go; we will tell you when we quote.

Who supplies your order

• You buy from Pool + Wellness. We are the seller and are responsible for your order, even when it is shipped direct to you by the manufacturer, a distributor or their carrier.
• An order with items from different suppliers may arrive in more than one delivery, from different carriers and on different days. We will tell you when to expect each part.
• Goods may arrive in the manufacturer’s packaging with the supplier’s delivery note rather than ours. Your invoice always comes from us.
• We pass on tracking details and delivery dates as soon as the supplier gives them to us.
• If anything goes wrong, such as damage, missing items, a fault or a warranty claim, contact us rather than the supplier or carrier. We deal with them for you.

Cost and lead times

• Delivery is priced for each order, because it depends on the size and weight of the goods, where they are coming from and where they are going.
• Your quote shows the delivery charge and the expected lead time. Many stocked items arrive within a few working days; made-to-measure and specially ordered items take longer, and we will give you an estimate.
• If a lead time changes after you order, we will tell you as soon as we know, and you can cancel for a full refund if the new date doesn’t work for you.

Deliveries to the Republic of Ireland

Some goods are shipped from Great Britain. Where an order to the Republic of Ireland could attract import VAT, duty or customs charges, we will explain this in your quote so there are no surprises.

Large and heavy items

• Large items usually arrive on a pallet by tail-lift vehicle and are delivered to the kerbside or the nearest safe point a vehicle can reach.
• Please make sure there is clear access, and help available to move the goods once they are offloaded. If access is restricted (a narrow lane, steep drive or no hard standing), tell us when you order so we can arrange a suitable vehicle.
• Installation is not included unless it is listed on your quote.

When your order arrives

• Please check the goods before signing. If the packaging is damaged, sign for them as “damaged” or “unchecked”.
• Tell us about any damage or missing items as soon as you can, ideally within 48 hours, with photos if possible, so we can sort it out with the carrier quickly. This doesn’t affect your legal rights.
• The goods are your responsibility once they have been delivered to you or to someone you nominate.

Collection

Some items can be collected by arrangement. Ask us when you order.

Questions

Pool + Wellness (Marc McMullan, trading as Pool + Wellness)
Broughshane, Co. Antrim, Northern Ireland
Phone 07845 263 917 · Email marc@poolandwellness.com
We reply the same or the next working day.